24/7 Support Services

The aim of Optimisers is 24/7 Support Services offering is to support the stability, reliability, and availability of the client systems by providing 24x7x365 rapid response to any events affecting the environment and taking actions in an effective and timely manner maximizing uptime and business continuity. This offering is backed by a team of experienced professionals with vast knowledge of managing high security and high availability networks and systems in heterogeneous and hybrid network environments. Furthermore we extensively employ automation and AIOps in our support operations to not only minimize MTTR but to go one step further an pre-empt problems and take automated or manual corrective measures before the issue ever occurs. Services included in this offering are:

Reactive Support

Alert based On-Call Support Services

Weekly Reporting

Report detailing Alerts received for each client in the past week and actions taken. Weekly Environment Health Status overview and Recommendations

Proactive Support

Environment Health Monitoring and Alerting
System and Services Dashboards
Systems Maintenance and Patching
DStandard Issue Classification
Build and Maintain Runbook

Address: 522 W Riverside AVE STE N, Spokane, WA, 99201, UNITED STATES

Contact: +1-425-371-7667
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Address: U129, 50A, Jacqui Avenue, Schofield, Sydney, NSW 2762, AUSTRALIA

Contact: +61-466-215-664
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Address:DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, UAE

Contact: +971-5055-40519
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Email

info@optimisersinc.com
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